Appointments

Patients are seen by appointment.

To make or cancel an appointment please telephone:

01332 559402 for patients registered at Park Farm Medical Centre

or 

01332 344909 for patients registered at the Vernon Street Surgery 

Our reception team will provide all the help they can.

Our appointments are for 10 minutes but should you need a longer appointment please ask to book a double appointment.

If you are unable to keep an appointment please let us know as soon as possible – this may enable someone else to be seen.

For all other enquiries it would help us if you could call after 10:30 am

Our online appointment system enables you to book or cancel an appointment with one of our doctors.
For information on registering for our online services, click the link on the right of the page in Further Information or if already registered click on the link at the top of the page.

Named Accountable GP

From 1st April 2015 ALL patients (including children) have been allocated a named GP who is responsible for their overall care at the Practice.

This means that all patients will have been allocated a named doctor, but patients do not have to consult with that GP, they can continue to see a GP of their choice where they are available.

If you wish to know who your named GP is, you can contact the Practice and we will inform you of this. If you have a preference to which GP this is, we will make reasonable efforts to accommodate this.

Please remember, this DOES NOT affect which doctor you usually see at the Practice.

Home Visits

For patients who are bed-bound or palliative and who cannot attend the surgery. Home visits requests should be telephoned before 10:30 am.

Please remember that there are increasing pressures on Drs time and that we may be able to offer you a more timely assessment if you come to surgery. Drs can often see three or four patients in surgery in the time that it takes to do a single home visit.  

The GP dealing with your health needs may telephone you to discuss appropriate methods of dealing with the situation.

Any urgent visit requests after 10.30 will be dealt with by the duty doctor as appropriate.

Text messaging is something most people do these days, it is a good way of getting a message quickly to someone and a great way to remind someone to do something. 

The Practice started a text messaging service in November 2017, we currently use the service to send patients a reminder about their appointment, it will be extended to cover inviting patients in for reviews, contacting patients when we have to change appointments and letting patients know about changes that might affect them, as well as reminding patients when they've missed an appointment.

There will be no sensitive information in the the texts and the system the Practice will be using is very secure.

Patients are asked to assist the Practice in keeping reliable records by getting in touch with us to update their contact details as soon as any changes happen.

It is in the best interests of patients to ensure that any information sent to them is kept securely.

Please contact the Practice if you would like any more information.

GP APPOINTMENT?        CAN’T MAKE IT?          DON’T NEED IT?           CANCEL IT!

Cancelling your appointment when you are unable to attend is very important, as that appointment can then be made available for another patient.

Please support our Practice by contacting the surgery if you are unable to keep an appointment. You can cancel your appointment using the online system, by texting CANCEL via the appointment reminder text or by telephoning the surgery.

January 2019 Attended Appointments

Attended GP Appointments = 89%

Attended Nurse Appointments = 90%

Total cost of missed appointments = £2,712.00

These figures will be updated on posters in the waiting rooms and on our website, in order to raise awareness with all of our patients. Please help us use our appointments efficiently.

Primary Care Plus

The Park Farm Medical Centre and Vernon Street Surgery are embarking on an exciting new initiative. We are now part of Primary Care Plus, which is a Community Interest Company (CIC) offering PRE-BOOKED appointments for the patients of the specific member surgeries from 6.30pm to 8.00pm Monday to Friday and at weekends.

The total member Practices within Primary Care Plus comprise of;

Park Farm Medical Centre & Vernon Street Surgery

Park Lane Surgery

Brook Medical Centre

Vernon Street Medical Centre & The Lanes

Mickleover Medical Centre

Mickleover Surgery

The Park Medical Centre

Lister House Surgery & Lister House Chellaston

Chapel Street Medical Centre

Derby Family Medical Centre

Derwent Valley Medical Practice

Pear Tree Medical Centre

St Thomas Road Surgery

Overdale Medical Practice

Oakwood Surgery

These extended access appointments are available for all patients registered at the above Practices and are provided at specific “hub” Practices namely;

HUB - Park Medical Centre (Maine Drive, Chaddesden, Derby, DE21 6LA)

Open Monday to Friday 1800-2000; Saturday and Sunday 0800 – 1200

HUB - Peartree Medical Centre (159 Peartree Road, Derby, DE23 8NQ)

Open Monday to Friday 1800-2000; Saturday and Sunday 0800 – 1200

HUB - Coleman Health Centre (Coleman Street, Derby, DE24 8NH)

Open Monday to Friday 1800-2000

HUB - Derwent Valley Surgery (81 Sitwell Street, Spondon, Derby, DE21 7FH)

Open Saturday and Sunday 0800 – 1200

I am pleased to advise that Park Farm Medical Centre will be opening as the 5^th HUB Practice at the end of August 2018 to provide these extended access appointments. We will be open Monday to Friday 1800-2000: Saturday and Sunday 0800 – 1200.

All of the practices involved have a specific number of appointments available to them depending on the size of their practice.

All of these appointments MUST be pre-booked by contacting your usual surgery and asking for an extended access appointment. When you are booked in for an appointment you will be asked the nature of the problem (so we can book you in with the right person) and we also request your consent to share your full record. Without both of these you will not be able to access their appointments. The record sharing allows the clinicians to have full access to your medical records, so they can add any hub consultation, prescriptions, fit note etc straight into your clinical record and have full view of your medical history.

In future we may have appointments available at several of the hubs, so if you work near one of them, it may be easier for you to attend an appointment at one of them on your way home, instead of at your usual practice.

We will be providing 15 minute consultations and have a full range of quality, experienced staff on hand. In the future, we will be offering a variety of services both GP and Nurse Practitioner appointments, blood clinics, smear clinics, long term conditions clinics and dressing clinics.

Remember, we are not contracted to see any walk-in patients during these extended access sessions; only patients that are booked in by their Practice will be seen.

We are excited at Dr P A A Wood & Partners at being involved in this new initiative, resulting in being able to deliver additional services to our patients and extended access to various clinicians.

What is Primary Care Plus?

What is Primary Care Plus continued..